What Lakeway Homeowners Say About Mainspring Garage Door Co.
We have been working in Lakeway since 1984, and we have learned that a good reputation is not built by asking for reviews. It is built by showing up when we say we will, giving a square deal on price, and standing behind the work. The comments below came from real jobs we completed in Lakeway neighborhoods over the past couple of years. We did not edit them for polish.
Recent Reviews
“Our Clopay door started making a grinding noise every time my wife left for her early shift. I called at 6:15 a.m. thinking I would get voicemail, but a real person answered. Carl sent a technician out by 9. The rollers were shot and one cable was fraying. He had everything on the truck, replaced both cables and all ten rollers, and the price was exactly what he quoted before he started. No surprises on the bill.”
Rachel F., The Hills, Lakeway
“I had another company quote me $1,400 for a new opener and told me my torsion springs were ‘about to go.’ Something felt off, so I remembered Mainspring’s free second opinion. Carl came out himself, tested the springs, and said they had another three to five years left. Replaced the opener only, saved me almost $900. That is the definition of a square deal.”
Henry P., Rough Hollow, Lakeway
“The spring snapped on our Wayne Dalton door at 8 p.m. on a Saturday. I was worried about leaving the house unsecured overnight with the kids. Called Mainspring, got a live person immediately, and a technician was at our door in Rough Hollow by 9:30. New spring installed, door balanced, and he even noticed our safety sensors were misaligned and fixed those too. All in one visit.”
Jasmine M., Rough Hollow, Lakeway
“I am a veteran, and the 5% discount is nice, but that is not why I am writing this. I am writing because when my LiftMaster opener failed during the August heat, the technician explained exactly what was wrong, showed me the worn gear inside the unit, and gave me a flat price before touching anything. The 90-Day Done Right Promise was written right on the invoice. That matters to me.”
Nathan R., The Hills, Lakeway
“We bought an older home in Lakeway with a Craftsman door that had not been serviced in years. Carl’s crew did the $89 seasonal tune-up, found two cracked panels and a bent track, and gave us an honest assessment: repair the track and get a few more years, or replace the whole door now. No pressure either way. We replaced it, they installed an Amarr door in one day, and it runs quiet. Done right.”
Rachel F., The Hills, Lakeway
“I manage a few rental properties around Lakeway and have used Mainspring four times now. What keeps me coming back is consistency. Same live person answers the phone every time. Same upfront pricing. Same journeyman technician in uniform who actually knows Genie systems, not someone watching a YouTube video in my driveway. Carl runs this place like he still answers to every customer personally.”
Henry P., Lakeway
Why Customers Trust Us
Every review above points to the same things we have built this company on since 1984. Live person answers the phone, 24/7, including nights and holidays. Trucks stocked with springs, cables, openers, and parts for all major brands, so most jobs finish in a single visit. Flat price stated before any work begins, so there are no surprises on the bill. Background-checked, uniformed technicians trained under our K.E.Y.S. values code. And the 90-Day Done Right Promise in writing on every job, if it is not right, we come back, no argument, no paperwork.
We do not chase five-star ratings. We chase the kind of work that makes a homeowner in The Hills or Rough Hollow mention us to their neighbor. That is how we have stayed in business for over 42 years.
Call (737) 325-0906 to talk to a live person now, or stop by if you are nearby. We will give you a square deal and we will stand behind it.
Written by Carl Dutton, Owner at Mainspring Garage Door Co., serving Lakeway since 1984.